CONTACT US

You can book a table 12 months in advance, and our reservation phone lines are open from 9am to 7pm, seven days a week. If you need to make a same day booking outside these hours. Just call 0124 289 4200 and we’ll transfer you directly to the restaurant.

For bookings of four guests or more, we’ll ask for credit or debit card details to secure your reservation. Should your plans change, you can call us to cancel any time up to 24 hours before your booking. After that you may incur a charge of £20 per person.

You can book online for up to 8 guests. We’re always happy to welcome larger groups, in our private dining rooms. Best to get in contact so we can advise you personally on the best options.

If your booking is for 12 guests or more, please contact our private dining team here.

Rather than booking multiple tables for the same group, we offer larger parties a bespoke booking service, with exclusive menus and private rooms.

Please visit our Private Dining Room The Papworth Room for more information about large bookings.

While we always do our very best to fulfil our guests’ requests, all tables are allocated on arrival and can’t be guaranteed in advance.

If you do book an outdoor table, please keep an eye on the weather. We’ll happily move your table inside to avoid the rain if there’s room, but we can’t guarantee it.

If the weather is looking changeable, we suggest phoning ahead to check whether we have tables available in the main restaurant.

And while our outdoor tables outside are covered and heated, we strongly advise checking the forecast on the day and dressing appropriately.

We don’t take reservations for drinks, but we’ll do our best to find you a place at the bar whether you’re waiting for your table, or just joining us for post dining cocktails.

We don’t have a waiting list, but you can see live, up-to-date availability on our website.

Our dress code is smart casual.

We welcome children of all ages. When you’re booking your table, please make sure all children in your group (even the babies) are included in your total number of guests.

And if you need a highchair or extra space for a pushchair. Just let us know when you book and we’ll take care of everything.

Guide dogs and certified emotional support dogs are allowed in all our restaurants.

We serve afternoon tea between 3pm and 4.45pm daily. Booking couldn’t be easier, just book a regular table between those times here.

You can find our afternoon tea menus here.

We’re happy to cater for special dietary requirements including non-gluten, vegan, pescatarian and vegetarian afternoon tea. Please contact the reservation team prior, giving them at least 48 hours’ notice.

We don’t allow party decorations in the restaurant. That includes, but isn’t limited to, balloons, banners, confetti and glitter.

However, if you’d like to have a celebration cake, we’d be happy to help. Just let us know at least 48 hours before your booking and we’ll talk you through the available options.

You are, of course, more than welcome to bring your own celebration cake with you. Due to health and safety regulations, we won’t be able to serve it to you, but we can present it at your table after your meal and keep it aside for you to take with you when you leave.

If you or a member of your group has an allergy, intolerance or any other special dietary requirements, just let us know when you book, and our team will be ready to accommodate on the day.

You can find all our menus on our website. We also have allergen charts available at the restaurant. Ask your server if you’d like to see one.

The Ivy Collection gift vouchers are available to purchase online here.

If you’d like to buy The Ivy Collection gift vouchers from our restaurants, simply ask our reception team.

For frequently asked questions and further details please click here.

While we can’t process pre-payments or BACS transfers, you can buy gift vouchers on our website which can be used to pay for food and drink when you dine with us.

If you’d like to find out more, feel free to phone and ask us.